Experience Travel At The Highest Level

GENERAL INFORMATION:

  • Corporate Headquarters in Elmsford, NY
  • Over $4.0 Million in Sales.

    • STAFFING

  • Corporate Officers are as follows:
    • Carolyn F. Scarduzio, - President, CFO
    Responsible for financial, management, and customer reporting.
    Joseph J. Ienner Jr. - Director of Sales & Marketing
    Solicits and services new clientele. Interacts with customers to ensure the entire staff works towards achieving high standards of customer satisfaction. Supports and facilitates development and implementation of business/marketing plans.
    Craig Alligood - Director of Operations
    Responsible for chauffeurs adherence to our guidelines for client satisfaction and quality assurance.
  • Chauffeurs - Stringent guidelines must be adhered too pertaining to licensing, dress and customer care. All chauffeurs are fully licensed to include drug testing and all necessary certifications. Our chauffeurs wear solid black suits, black shoes and black socks, white shirts, black ties and chauffeur hats. Training classes, programs and management follow-up is also a corporate policy.
  • Office Staff - Excellent communication and customer relation skills required.
  • Maintenance Staff - All vehicles are under warranty by Ford Motor Corp. Preventive maintenance performed by Lincoln authorized technicians.

    Assurance of Client Satisfaction:

  • Complete insurance general, auto and product liability coverage.
  • Licensed by the Limousine Commission in the Tri-State Area.
  • Confirmation of every reservation.
  • Verification of airline arrival times.
  • Arrival minimum of 15 minutes prior to scheduled pick-up
  • Fully automated billing and credit card system.
  • Computerized detailed customer profile records.
  • Guaranteed professional, courteous uniformed chauffeurs.

    • Quality Assurance Operations:

  • All vehicles must pass our “Vehicle Maintenance Checklist” prior to being dispatched.
  • Constant communications with chauffeur via radio system.
  • Spot checking of chauffeur performance by senior management.
  • Weekly staff briefings to review changes in customer preferences.
  • Daily inspection of chauffeur attire and appearance.
  • Random drug testing and license validation for all chauffeurs.
  • Complete verification of customer records to ensure completeness and accuracy.
  • Proactive awareness of customer service through periodic surveys.
L & J LIMOUSINE
L & J LIMOUSINE
L & J LIMOUSINE